Orders received before 1pm, Mon to Fri will be dispatched the same day.
Orders placed on public holidays, weekends and after 3pm on Fridays will be dispatched on the following working day.
- North Island deliveries – 1-2 business days
- South Island deliveries – 2-4 business days
- Rural deliveries may take an addition 1-2 business days
Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they've been received and accepted. This also includes changing styles, colours and/or sizes.
We may be able to cancel your order prior to dispatch, but we cannot guarantee this. Most orders are dispatched within 1 - 2 hours of receipt and we cannot cancel your order or make changes to your address after this time.
To enquire about changes or cancellations, please email our Customer Service team at firstname.lastname@example.org.
If you have not received your delivery within the specified time frame, please contact our customer service team at email@example.com.