You can reach our Customer Service team during the following hours (excluding public holidays):

• Mon to Fri: 9am to 5pm

Email: support@overboard.co.nz
Phone: +64 6-843 6388

We’ll be happy to assist you with any queries!

Orders placed before 1pm, Monday to Friday, will be dispatched the same day.

Orders placed after 1pm on Fridays, or on weekends and public holidays, will be dispatched on the next working day.

Delivery options:

• Standard Courier (excludes Rural) - $11.95
• Rural Courier - $14.95

- North Island deliveries – 1-2 business days
- South Island deliveries – 2-4 business days
- Rural deliveries may take an addition 1-2 business days

If your delivery is delayed, please check your tracking information for the latest updates. Occasionally, delays may occur due to courier issues or local disruptions.

If your order hasn't arrived within the estimated delivery time-frame, contact us at support@overboard.co.nz and we’ll be happy to help.

We offer hassle-free returns and exchanges within 30 days of receiving your order, as long as the items are unused and in their original packaging.

If you'd like to return or exchange an item, please contact us at support@overboard.co.nz with your order number, and we’ll guide you through the process.

For full details, please refer to our Returns & Exchanges Policy.

Simply enter your email address in the footer text entry field found at the bottom of every page, then click the 'Subscribe' button.

You'll be kept up-to-date with the latest OverBoard products, competitions, and promotions.

You’ll receive a tracking link by email as soon as your order has been shipped.

If you have an account with us, you can also track your order by logging in and selecting the relevant order number under your Order History summary.

If you need help locating your tracking information, feel free to contact us at support@overboard.co.nz.